Refund policy

This return Policy is valid for INDIA

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at care@noqmall.com or simply login to you account on our store and initiate return for your product. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at care@noqmall.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at care@noqmall.com.

Return Policy

  1. One-Time Return Policy: Each product is eligible for return only once.
  2. Return Window: Customers can return their order within 7 days from the date of delivery. Customized/personalized orders are not eligible for returns.
  3. Condition of Returns: All returns must be in unused condition with all original packaging intact.
  4. Free reverse pickup and Self-Ship Returns: For almost all or most of our products we have a free reverse pickup for return orders. However, for certain products, it may be a self-return, please read the terms of the product at the time of purchase carefully. Customers are responsible for self-shipping their returns. Please ensure items are securely packed to prevent any loss or damage during transit. We recommend using a reliable local courier service for self-shipped returns.
  5. Refund Initiation: Once we receive the returned product, we will initiate the refund process within 7 business days. For any queries regarding returns, please contact us at care@noqmall.com or whatsapp/call us at +91 96001-90738.

Refund Policy

Terms and Conditions for Refund

  1. Refund Eligibility: You can request a refund for your order within 7 days from the date of delivery.
  2. Guest Users: If you placed your order as a guest user, you will need to register with the email address used for the order to request a refund.
  3. Additional Queries: For any other requests or queries, please write to us at care@noqmall.com.

Refund Procedure

  1. Initiation: The refund process will begin within 24 hours of receiving your returned product. Once initiated, the refund will be transferred to your bank account within 7 working days.
Delayed Refunds
  1. Email Notifications: We will notify you via email once the refund process has been initiated.
  2. Processing Time: If our last email indicates that the refund has been initiated, please wait for the process to complete.
  3. Further Assistance: For additional queries, you can contact us at care@noqmall.com

Please note that our return and refund policies are subject to change without prior notice. We advise reviewing this policy periodically for any updates.